OTAOpen Technology/App
← Open Technology App

Everything you need.

Queues, dashboards, automations, a client portal, and project-level organization — all included.

01/05

Task queues

Structured queues organize every item with status, priority, type, and assignee — all in one clean view.

  • Filter, sort, and export items at any time
  • Parent/child item relationships for complex work
  • Customizable columns per queue
Task queues
02/05

Live dashboards

Widget-based dashboards give teams a real-time view of workload, priorities, and progress.

  • Calendar view with inline item previews
  • Priority breakdown charts (Low / Medium / High)
  • Queue distribution widgets with percentage splits
Live dashboards
03/05

Workflow automation

Trigger-based automations eliminate repetitive manual steps across every queue.

  • Auto-assign, escalate, and move items on condition
  • Status-change triggers with comment injection
  • Slack and email notification actions built in
Workflow automation
04/05

Client portal

An external-facing portal lets clients submit, track, and view their own items without shared logins.

  • Branded portal per queue with custom notices
  • Clients see only their own submitted items
  • Form fields fully configurable per portal
Client portal
05/05

By project

Projects group related queues, dashboards, portals, and automations into one organized space.

  • Role-based access: Admin, Member, Viewer
  • Multiple projects side by side in the sidebar
  • Each project is fully self-contained
By project

Access control

Role-based access enforced server-side. A demoted user's next request is rejected immediately — no restart, no delay.

RolePermissions
AdminManage users, all settings, automations, full data access, read/write items, comments, time logging
MemberRead/write items, comments, time logging, full project access
Member role permissions are configurable — Member Roles coming soon.
ViewerRead all items, time logging, public comments

Get in Touch

Interested in a topic? Drop a note and select a category. I'm also available for a free consultation meeting — reach out and we'll set something up.